Frequently Asked Questions

How can I be sure that Citybase Apartments will provide a high quality service to my clients?

Citybase Apartments has been established since 2002, and since then we have built a reputation for service excellence that has help us retain a high proportion of our clients. To find out how good our service is for yourself, why not put us to the test by giving us a call on 020 7936 9843 and speak to one of our experienced and helpful client advisors.

What customer services do you offer?

We provide a range of services to our clients related to the booking of serviced apartments. To view a full list, please click here.

What if my client is not happy with their apartment?

This is very unusual in our experience, but there are several options available to us to resolve any such issues. Our service doesn't end when you've made your booking - we're here to help before, during and after the booking process, and we'll do all we can to ensure that your client is dealt with in the best possible way. A great deal of our business is repeat business and we see this as a vote of satisfaction and confidence in our service.

To view our apartments, click here to visit the Citybase Apartments website.